pgportal.gov.in : Public Grievances Registration & View Status

Organization : Department of Administrative Reforms & Public Grievances
Facility : Public Grievances Registration & View Status
Country : India
Home Page : https://pgportal.gov.in/

How To Register Grievances At PG Portal?

The grievances received by the Department are forwarded to the concerned Ministries/Departments/State Governments/UTs, who are dealing with the substantive function linked with the grievance for redress under intimation to the complainant.

Related / Similar Service : nivaran.railnet.gov.in Lodge Grievance

Click the Registration link available in the left panel of Pgportal home page.

You are required to fill out the registration form to submit the grievance.
Fields marked with * are mandatory

Step 1 : Enter Name
Step 2 : Select Gender
Step 3 : Select Country
Step 4 : Select State
Step 5 : Select District
Step 6 : Enter Pincode
Step 7 : Enter Address

Step 8 : Enter Mobile number
Step 9 : Enter E-mail address
Step 10 : Select your login Id
Step 11 : Enter Password
Step 12 : Confirm password
Step 13 : Enter Security Code
Step 14 : Click Submit Button

You will receive a confirmation message on screen as below

Login with your user name & password available in left panel of home scree.

Verify your mobile number.
Enter OTP received on your mobile number

An email with verification link is already send to given email address. Click on link in sent email to verify your email address. If email is not received, click on resend email button.

After your verified email login with your user name & password to register grievance. You will receive the following screen.

Lodge Public Grievance

Click Lodge Public Grievance available in your home page.

List of subjects/topics which can not be treated as grievance :
** RTI Matters
** Court related / Subjudice matters
** Religious matters
** Grievance against foreign Government
** Only grievance may be registered and not suggestions
** Grievances of Government employees concerning their service matters including disciplinary proceedings etc. unless the aggrieved employee has already exhausted the prescribed channels keeping in view the DoPT OM No. 11013/08/2013-Estt.(A-III) dated 31.08.2015

Accept the terms & conditions

Grievance registration form will be opened.
Personal and Communication Details will be filled automatically by fetching the details from your registration.

Grievance Details :
Step 1 : Select Concerned authority of grievance
Step 2 : Select Ministry/Department
Step 3 : Enter Grievance Description

Attach File if any & Click Submit Button
Only pdf file upto 4MB is allowed

View Status :
Click on View Status button available in the home page of pgportal.

(For grievance lodged in earlier version only)
Step 1 : Enter Registration Number
Step 2 : Enter Password (if any)
Step 3 : Please type the characters appearing in the image
Step 4 : Click Submit Button

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Lodge Pension Grievance

Click Lodge Pension Grievance link available in your login page. Then click on lodge your Grievance available in the left pane.

* Mandatory Fields
#Important Fields, Atleast One Among Them Is Required

Step 1 : Select Ministry/Department from which Retired
Step 2 : Enter Office/Organisation from which retired/retiring
Step 3 : Enter Name of Complainant
Step 4 : Enter Address
Step 5 : Enter PIN Code

Step 6 : Enter PPO Number
Step 7 : Select Type of Retirement/Nature of pension
Step 8 : Have You approached your Ministry/Deptt. with this grievance

Step 9 : Enter Grievance Description
Please enter Grievance Description upto 3958 more characters (Permissible Characters are A-Z a-z 0-9 /,.-)
Step 10 : Please type the characters appearing in the image

Step 11 : Click Submit Button

How To View Your PG Grievance Status?

Click on the link View Your Grievance Status available in the top pane of pg pension portal
Step 1: Enter Registration Number
Step 2 : Please type the characters appearing in the image
Step 3 : Click Submit Button

Forgot Password :
Click on Forgot Password link available in the home page.

Step 1 : Enter Login Id
Step 2 : Enter Registered Email Address
Step 3 : Enter Registered Mobile Number
Step 4 : Enter Security Code
Step 5 : Click Generate OTP button

Step 6 : Enter New Password
Step 7 : Confirm New Password
Step 8 : Enter OTP received on email/ mobile
Step 9 : Enter Security Code
Step 10 : Click Submit Button

You will be receiving the following confirmation message

Forgot Username :
Click on Forgot Username link available in the home page.

Step 1 : Enter Registered Email Address
Step 2 : Enter Registered Mobile Number
Step 3 : Enter Security Code
Step 4 : Click Submit Button

You will be receiving the following confirmation message

FAQs On PG Pension Portal

Frequently Asked Question (FAQs) On PG Pension Portal

How do I lodge the grievance?
The grievances can be lodged online on . In cases where internet facility is not available or even otherwise, the citizen is free to send her/his grievance by Post. There is no prescribed format.

The grievance may be written on any plain sheet of paper or on a Postcard / Inland letter and addressed to the Department.

What happens when I lodge the grievance?
The grievance is acknowledged online or by post. A unique registration number is given to each grievance.

What happens to the grievances? How are the grievances dealt with in Central Ministries/Departments?
Every Central Ministry / Department has designated a Joint Secretary or a Director / Deputy Secretary, as its ‘Director of Grievances’. He / She is the nodal officer for redress of grievances on work areas allocated to that particular Ministry / Department.

After redress, can the grievance be re-opened for further correspondence about it having been closed without details etc.?
No. In such situations, the citizen will have to lodge a fresh grievance drawing reference to the closed grievance, and call for details.

What is the system of granting personal hearing on grievances?
Every Wednesday of the week has been earmarked for receiving and hearing of grievances by the Director of Public Grievances in person.

What are the types of grievances which are not taken up for redress by the Department?
** Subjudice cases or any matter concerning judgment given by any court.
** Personal and family disputes
** RTI matters
** Anything that impacts upon territorial integrity of the country or friendly relations with other countries

What is the time limit for redress of grievance?
Sixty (60) days. In case of delay an interim reply with reasons for delay is required to be given.

What action can be taken by me in case of non-redress of my grievance within the prescribed time?
You may take up the matter with the Director of Public Grievances of the Ministry/Department concerned whose details are available on the pgportal.

Redress Process Flow :

Your valuable feedback on quality of grievance disposal will help us to improve the service

Any Grievance sent by email will not be attended to / entertained.Please lodge your grievance at the website.

Request : All grievances relating to State Governments / Union Territory Administrations and Government of NCT Region of Delhi, are to be redressed by the State/ UT/ NCT Government concerned. Citizens are advised to take up matter regarding pendency of their grievance directly with the State Government concerned.

Help Desk : cpgrams-darpg[at]nic[dot]in

Answered Questions

My Registration Number is PMOPG/E/2015/0095901. Let me know the status.
Date of Receipt : Sep 2015
Received by : Prime Ministers Office
Forwarded to : ASC RECORDS SOUTH
Your grievance description is in Hindi. Enter your registration number and email id in the above link to know the status.

I need to know details about grievance- MOIAB/E/2014/02107
Registration Number : MOIAB/E/2014/02107
Date of Receipt : 16 Dec 2014
Received by : Ministry of Information and Broadcasting
Forwarded to : Directorate General All India Radio
Grievance Description : I am a Central Government employee working in Prasar Bharati, All India Radio and Doordarhan on deemed deputation,requests you to Resolve the following Core issues Supported by various Court Judgment including the Hon’ble Supreme Court. Three of these issues, ACP as per CAT Verdict Patna upheld by the Hon’ble Supreme Court, One Cadre One Pay and Tech Pay Parity with Lighting Assistants are Approved by the DG (AIR) i.e. Cadre Control Authority and Prasar Bharati Board. Our Members and Association have been demanding to settle these issues since decades, and when these issues are settled by favorable verdicts, the implementation is delayed. A self explanatory note is attached.
Current Status : CASE CLOSED
Date of Action : 20 Feb 2016
Details : Replied vide letter no 512/05/2016-BAE dated 15.02.2016.

What Is the Present Status of PMOPG/D/2015/0233249 PMO Regristration NO.
Registration Number : PMOPG/D/2015/0233249
Name Of Complainant : Shri TARUN BANARJEE
Date of Receipt : 29 Sep 2015
Received by : Prime Ministers Office
Forwarded to : Department of Agriculture Research and Education
Grievance Description : PG/
Current Status : CASE CLOSED

What is the status of pmopg/d/2015/0279401 and pmopg/d/2015/0184957? I need full specification for this id no.
Registration Number : PMOPG/D/2015/0279401
Name Of Complainant : Shri TARUN BANNERJEE
Date of Receipt : 23 Nov 2015
Received by : Prime Ministers Office
Forwarded to : Department of Agriculture, Cooperation and Farmers Welfare
Officer name : Shri Rajesh Kumar Singh
Officer Designation : Joint Secretary Admn.
Grievance Description : PG/SAT